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Shipping & Handling
Goods will ONLY be dispatched to addresses within the UK. For other destinations please contact us for more information.
Charges for delivery are not included in the stated product price. Every product on this site is delivered by our standard service to UK mainland addresses (excluding the Scottish Highlands, UK Islands, Channel Islands, Northern Ireland and Ireland) all products ordered by this method will normally arrive within 2-10 working days.
Please note that all deliveries require a signature from the customer to confirm delivery; however if alternative arrangements or a request is made for delivery without a signature (e.g: Leave in the porch...), then it is at the customer's risk, AV Brand will not accept any liability for lost or missing goods.
If you are out when we try to attempt your delivery we will leave you a card notifying you of our attempt and we will re-attempt the following working day. Should this re-delivery fail our courier will hold your parcel in the depot for up to 7 days whilst you arrange a final delivery. Should you not arrange for this to be done you will be charged for redelivery of your order.
Subject to availability we will ship your order within two working days Monday to Friday, (Bank Holidays excluded). We will send you a notification email when your order has been sent for dispatch. Please allow 3-5 full working days from the date of the notification email for the consignment to reach you.
If you do not receive your goods after 5 working days please contact us and we will put a trace on the order.
In some circumstances it may take up to 10 working days for your goods to arrive. We cannot consider the goods missing until the 10 days have elapsed.